Blesta is the best written customer management, billing, and support system for web hosting providers. From ordering and provisioning to automated recurring billing, Blesta adds the necessary automation to your workflow so you can focus on growing your business.
Features;
Client Details
Client contact details always appear in the upper left of the client's profile page, along with common actions that can be toggled between states.
Account Actions
All actions that can be performed for this client are available in this expandable section, from creating invoices, to adding services, and more.
Credits
Quickly see the total due and all account credits for the client in every currency the customer has used. Blesta supports true client-level multi-currency.
Widget Boxes
Invoices, Services, Transactions, and Tickets show a complete history of the client. Plugins can create new widget boxes to extend functionality.
Customize
Staff can customize the client profile page by sorting the widgets in the order they prefer. Minimized widgets show a badge with the item count.
Simple & Complete
Client profile pages are designed to be as simple as possible, allowing a full and complete overview of the client from a single page.
Billing
Invoices are generated automatically as services renew. You set how far in advance invoices should be generated for renewing services. Invoices can be delivered by email, queued for print & mail, faxed (through Interfax), or mailed directly (through PostalMethods). Blesta also supports easy one-off manual creation of invoices with automatic draft saving. Try using fractional quantities like 45/60 to represent 45 minutes for hourly billing! There are several different PDF invoice templates to choose from and invoices can be customized with your company logo and background. Letter and A4 paper sizes are supported, as well as standard and pro-forma invoice types. Payment Accounts are used to store credit card or ACH details encrypted locally or as just a token. Staff and clients can select a payment account to use for automatic payments.
Send up to three configurable payment reminders, before or after invoices are due. Payment reminders include a "Pay Now" link that the client can use to make payment without logging in.
Payment Gateways
Accept a wide array of Payment Gateways like Authorize.net & PayPal.
Multi-Currency
Invoice, track, and accept many currencies. Multi-currency done right.
Automatic Suspension
Past due services are automatically suspended, unsuspended when paid.
Client Groups
Sort clients into different groups with unique billing settings.
Pro-Forma
Optional pro-forma invoices convert to normal invoices when paid.
Taxes
Up to two levels of inclusive and exclusive taxes & tax-exemption.
Prorata Billing
Optionally configure services to renew on a specific day of the month.
Coupons
Create time or quantity based, exclusive or inclusive coupon types.
Credits
Account credits can be automatically applied to future invoices.
Order Pages
Create an unlimited number of order forms with different products/packages. Accept different gateways, currencies, and more. Several gorgeous, customizeable order templates to choose from Anti-Fraud through MaxMind or other (3rd party) fraud systems Human Verification through reCaptcha v2 Public, shared link, and client-only order form permissions Automatic or manual approval of orders with order notification
Support
The Support System includes a clean, intuitive ticket system and Knowledge Base. Clients open tickets in Blesta or by email via piping, POP, or IMAP Create different departments with different permissions Assign Staff to different departments with different availability Staff can reply to tickets by email, or through the Staff area AJAX ticket overview automatically displays new/updated tickets Optionally show the ticket queue full-screen - great for NOC's Create searchable, ratable articles through the Knowledge Base
Customize
Make it your own. Customize your dashboard, billing overview, client profile, and more! Add or remove widgets, drag and drop them into new positions. Minimize, maximize, and configure widgets to your liking.
Widgets
Staff can independently enable/disable, sort, and minimize/maximize widgets on the Dashboard, Billing Overview, and Client Profile.
Search
Search preferences are automatically stored for each Staff member. Smart Search? Invoice Search? Blesta will default to the last used.
Themes
The look and feel can be customized without the need to edit any HTML. Add your logo and change the colors with a few clicks.
Powerful ACL
Add or remove permissions for staff through a powerful ACL system. No longer will staff have access to things they shouldn't.
Multi-Language
Blesta is multi-language capable both within the staff and client areas. Download or contribute to translations at translate.blesta.com
Templates
Bootstrap client area templates make customizing the look & feel simple. You can select different templates for different companies.
Multi-Company
*Addon Companies are $95 one-time or $5/mo each
Powerful Staff ACL
Assign staff to one or more companies, with different permissions and unique roles for each. Easily switch between companies.
Complete Separation
Your client base, packages, invoices, email templates, gateways and more are separate and unique. It's almost like having two separate installations.
Unique Hostnames
Configure each of your companies to run at a different hostname, which loads its own branding. Clients cannot tell that you have multiple brands.
Done Right
Multi-Company support is part of the foundation of Blesta. For others it's an after-thought. Blesta does multi-company right.
Responsive Design
Many people today use mobile devices, so we made the client area and order forms responsive. Blesta looks and works great on any size screen.
